Shipping policy

 

How long will it take my order to ship?

It takes about 4 days to process and prepare your order. Shipping within the US typically takes 1-2 weeks. Shipping to international locations typically takes 2-3 weeks.

Are there additional shipping fees or taxes?

If VAT or other taxes are relevant to your order, they’ll be automatically added during checkout.

My shipment is incomplete or included the wrong items. What should I do?

If your package has been lost or stolen, or you received the incorrect items, please let us know right away! We will work with our shipping partner to make things right. To get started, fill out this form and include your order number.

Can I get a refund?

Before finalizing your order, please take time to review it thoroughly. Our in-stock game orders are promptly processed once you have completed checkout, and it may not be possible to make any changes before your order ships.

You can return a physical game that has not been opened or damaged within 20 days of receipt. However, a restocking fee and the shipping costs for the return will apply. If you would like to return your order, please contact us for further details and instructions.